IMPORTANT POLICY NOTICE
All chemical orders are final. No cancellations or returns are accepted at any stage due to safety regulations and industry standards.
Policy Overview
No Cancellations
All chemical orders are processed immediately upon payment confirmation and cannot be cancelled at any stage.
No Returns
Due to safety regulations and contamination risks, chemical products cannot be returned once shipped.
Safety Compliance
This policy ensures adherence to chemical safety regulations and prevents cross-contamination risks.
Legal Requirements
Industry standards mandate strict handling protocols that prohibit product returns or order modifications.
No Cancellation Policy
Order Processing Protocol
DRAVYOM operates under a strict no-cancellation policy for all chemical orders regardless of processing stage. This policy ensures safety compliance, prevents contamination risks, and maintains regulatory adherence.
Immediate Processing: Chemical orders enter production queue immediately upon payment confirmation
Safety Protocols: Chemical handling procedures initiated cannot be reversed due to contamination risks
Regulatory Compliance: Chemical manufacturing documentation becomes legally binding upon order acceptance
Quality Control: Testing and certification processes begin immediately, creating irreversible commitments
Supply Chain Impact: Raw material allocation affects entire production scheduling and inventory management
Cancellation Consequences
Financial Liability: Full payment forfeiture for cancelled orders
Resource Waste: Allocated materials cannot be returned to general inventory
Production Disruption: Cancellations affect scheduled manufacturing processes
Regulatory Issues: Documentation compliance requirements prevent order modifications
Industry Standards
Chemical Safety Regulations: OSHA and EPA guidelines mandate strict handling protocols
Transportation Requirements: Hazmat shipping preparations cannot be reversed
Documentation Requirements: Safety Data Sheets and certificates are product-specific
Quality Assurance: Batch-specific testing and certification processes
No Return Policy
Chemical Safety Restrictions
Contamination Risk: Returned chemicals pose cross-contamination hazards
Storage Integrity: Chemical stability cannot be guaranteed after shipment
Packaging Compromise: Container integrity may be compromised during transport
Chain of Custody: Chemical traceability is lost once products leave our facility
Regulatory Compliance
EPA Regulations: Environmental protection laws restrict chemical returns
DOT Requirements: Transportation safety regulations prevent reverse shipments
State Regulations: Local environmental laws prohibit chemical product returns
International Standards: Global chemical trade regulations restrict return policies
Quality Assurance
Batch Integrity: Product quality cannot be verified after customer handling
Expiration Tracking: Chemical shelf life monitoring is disrupted by returns
Certification Validity: Quality certificates become invalid after product handling
Testing Requirements: Returned products would require complete re-testing
Exceptions and Special Cases
Manufacturing Defects
Quality Control Failures: Defects identified during production quality checks
Specification Deviations: Products not meeting documented specifications
Documentation Errors: Incorrect labeling or certification issues
Container Damage: Physical damage occurring during our handling
Shipping Damage
Transit Damage: Physical damage during transportation by our carriers
Temperature Violations: Cold chain or temperature-sensitive product damage
Delivery Errors: Wrong products shipped due to our fulfillment errors
Quantity Discrepancies: Incorrect quantities shipped by our warehouse
Resolution Process
Immediate Notification: Contact within 24 hours of delivery
Documentation Required: Photo evidence and detailed damage reports
Investigation Process: Technical team review and carrier coordination
Resolution Options: Replacement shipment or credit adjustment
Policy Justification
Safety Requirements
Contamination Prevention: Chemical products exposed to processing environment cannot be repurposed
Safety Liability: Partially processed chemicals pose safety risks if production is halted
Hazmat Protocols: Dangerous goods preparation follows irreversible safety procedures
Cross-Contamination Risk: Returned chemicals pose hazards to other products
Regulatory Framework
Indian Chemical Regulations: Require completion of initiated manufacturing processes
Custom Formulations: Made-to-order chemicals cannot be sold to alternative customers
Financial Security: Advance payment model ensures serious buyer commitment
Supply Chain Integrity: Chemical traceability must be maintained throughout process
Operational Requirements
Production Scheduling: Chemical manufacturing follows strict timeline protocols
Resource Allocation: Raw materials are committed upon order confirmation
Quality Control: Testing and certification processes begin immediately
Documentation Requirements: Legal compliance documentation becomes binding
Customer Support
Pre-Order Consultation
Product Specifications: Detailed technical consultation before placing orders
Quantity Planning: Assistance with accurate quantity determination
Application Support: Technical guidance for intended chemical applications
Safety Information: Comprehensive safety data and handling instructions
Order Verification Process
Double Confirmation: Multiple verification steps before order processing
Technical Review: Expert review of complex chemical requirements
Documentation Check: Verification of all required certifications and permits
Final Approval: Customer acknowledgment of no-return policy
Quality Assurance
Pre-Shipment Testing: Comprehensive quality control before dispatch
Batch Documentation: Complete traceability and quality certificates
Packaging Standards: Industry-compliant packaging and labeling
Shipping Protocols: Professional handling and transportation methods
Legal and Regulatory Framework
Indian Chemical Regulations
Manufacturing Standards: Bureau of Indian Standards (BIS) compliance requirements
Environmental Laws: Pollution Control Board regulations for chemical handling
Safety Regulations: Factory Act compliance for chemical manufacturing
Transportation Laws: Motor Vehicle Act provisions for hazardous material transport
International Standards
ISO Compliance: International quality management standards
UN Regulations: United Nations recommendations for chemical transport
GHS Standards: Globally Harmonized System for chemical classification
REACH Compliance: European chemical safety requirements
Contact Information
For questions about this policy, contact our customer service team:
- DRAVYOM Chemical Company
- info.dravyom@gmail.com
- +91 81550 36757
- DRAVYOM Headquarters, Rajkot, Gujarat, India - 360003