SHIPPING COMPLIANCE NOTICE
All chemical shipments comply with international dangerous goods regulations and require specialized handling protocols. Delivery timelines subject to regulatory clearances and safety inspections.
Shipping Services Overview
Global Delivery
Worldwide chemical shipping with full regulatory compliance and specialized handling for international transport.
Express Service
Expedited shipping for urgent requirements with priority handling and real-time tracking systems.
Safety Compliance
Full adherence to dangerous goods regulations with certified packaging and trained personnel.
Live Tracking
Real-time GPS monitoring with environmental sensors and proactive customer communication.
Step 1: Order Processing & Documentation
Order Confirmation Timeline
Order Verification (0-4 hours): Payment confirmation and product availability check
Documentation Preparation: Safety data sheets, certificates, and transport permits
Regulatory Review: Compliance verification for destination and transport mode
Customer Notification: Order confirmation with estimated timeline
Required Documentation
Safety Data Sheets (SDS): Complete safety information in English and local languages
Certificate of Analysis (COA): Detailed chemical composition from NABL-accredited laboratories
Dangerous Goods Declaration: IATA/IMDG transport documentation
Transport Permits: State and central government authorization
Regulatory Compliance
UN Model Regulations: Classification and packaging standards
Motor Vehicle Act 1988: Hazardous goods transport permits
DGFT Guidelines: Export-import licensing requirements
Environmental Clearances: Pollution Control Board approvals
Step 2: Manufacturing & Packaging Standards
Production Timeline & Quality Control
Standard products: 3-7 business working days for readily available chemicals
Bulk orders (>20 MT): 15-21 business working days for large volume processing
Custom formulations: 21-30 business working days for specialized formulations
Quality control testing by NABL-accredited laboratories before dispatch
Certificate of Analysis (COA) generation with detailed chemical composition
Batch tracking and traceability throughout manufacturing process
UN-Certified Packaging Standards
Laboratory reagents: UN-certified glass bottles with PTFE-lined caps and secondary packaging
Industrial chemicals: UN-certified steel or plastic drums (30L, 200L capacity) with hazard labeling
Bulk chemicals: ISO tank containers and Intermediate Bulk Containers for large shipments
Temperature-sensitive products: Insulated containers with continuous monitoring systems
Secondary containment with foam-lined boxes and absorbent materials for spill protection
Overpacking requirements for high-risk chemicals with additional containment layers
Safety Compliance & Documentation
UN dangerous goods classification and proper hazard labeling on all packages
Complete packaging certification with handling and storage instructions
Safety Data Sheets (SDS) in English and local languages for all products
Transport documentation including dangerous goods declarations
Regulatory compliance with Indian and international packaging standards
Environmental impact assessment and eco-friendly packaging materials where possible
Step 3: Transportation Mode Selection
Road Transportation
Coverage: Pan-India delivery network covering all major cities and industrial hubs via National Highway system.
Timeline: 2-7 business days depending on destination and regulatory clearances.
Safety: Certified drivers with hazardous goods endorsement and specialized chemical transport training.
Tracking: Real-time GPS monitoring with 15-minute location updates and emergency response systems.
Air Cargo (Express)
Service: Express delivery in 1-2 business days for urgent chemical requirements.
Airports: Major hubs including Delhi, Mumbai, Chennai, Bangalore, and Hyderabad.
Compliance: Full DGCA compliance with IATA Dangerous Goods Declaration and aviation permits.
Limitations: Specific weight and quantity restrictions for hazardous materials per aviation regulations.
Sea Freight & Rail Transport
Sea Freight: International shipping via major ports with IMDG code compliance and container services.
Rail Transport: Cost-effective bulk transport via specialized tank wagons and dedicated freight corridors.
Multimodal: Combined transport solutions optimizing cost, speed, and safety for different shipment types.
Documentation: Complete customs clearance and export-import documentation support.
Step 4: Dispatch & Transit Monitoring
Pre-Dispatch Verification
Quality Inspection: Final quality control verification and documentation review before dispatch.
Hazmat Certification: Dangerous goods classification, labeling, and compliance verification.
Vehicle Assignment: Selection of appropriate specialized transport equipment based on chemical properties.
Route Planning: Optimal route selection with regulatory compliance checkpoints and safety considerations.
Real-Time Monitoring Systems
GPS Tracking: Live location updates every 15 minutes with geo-fencing and route deviation alerts.
Environmental Sensors: Continuous monitoring of temperature, humidity, shock, and vibration levels.
Status Updates: Automated notifications for key milestones including pickup, transit, and delivery windows.
Emergency Response: Immediate alerts for route deviations, accidents, or environmental parameter breaches.
Customer Communication Protocol
Dispatch Notification: Immediate confirmation with tracking details, estimated delivery time, and driver contact.
Transit Updates: Regular progress updates via SMS, email, and WhatsApp with milestone notifications.
Delivery Window: 4-hour delivery window notification with real-time adjustments for delays.
Customer Portal: 24/7 online access to real-time shipment status, documents, and support.
Step 5: Delivery & Customer Receipt
Facility Requirements
Adequate ventilation systems for chemical vapor management
Chemical-resistant flooring in designated delivery areas
Fire safety systems with appropriate extinguishers and emergency exits
Proper segregation areas for different chemical categories
Secondary containment systems for liquid chemical storage
Emergency shower and eyewash stations within 10 seconds of work area
Personnel & Equipment Requirements
Trained personnel with chemical handling certification present during delivery
Personal protective equipment readily available for unloading operations
Material handling equipment (forklifts, dollies) appropriate for chemical containers
Spill containment materials and emergency response kits accessible
Authorized signatory present for delivery acceptance and documentation
Communication devices for emergency contact during unloading
Delivery Restrictions & Safety Protocols
No hazmat deliveries during night hours (8 PM - 6 AM) per transport regulations
Designated transport routes avoiding residential and sensitive areas
Weather-based delays for temperature-sensitive products during extreme conditions
No deliveries on national holidays and certain regional festivals
Visual inspection of package integrity and hazard labeling before acceptance
Digital documentation with photo evidence and electronic signatures
Step 6: Post-Delivery Support & Customer Care
Claims & Damage Reporting
Report damage or discrepancies within 24 hours of delivery
Provide photographic evidence and detailed damage assessment
Submit delivery receipts and transport documentation
Professional investigation and resolution within 48-72 hours
Insurance Coverage
Standard coverage up to ₹8,000 per kg for product value
Enhanced coverage with full replacement value protection
Environmental cleanup and remediation cost coverage
Third-party liability protection for transport incidents
Training & Resources
Safety handling procedures and best practice guidelines
Access to updated Safety Data Sheets and technical documentation
Emergency response training for customer personnel
Regulatory compliance updates and certification support
Communication Channels & Customer Support
Order Status Portal
Online portal access for real-time order tracking and delivery history
Download SDS, COA, and shipping documents
Complete delivery history and compliance records
Submit and track support requests online
Availability: 24/7
Customer Service Hotline
Dedicated support for shipping inquiries and tracking updates
Delivery coordination and schedule management
Technical assistance for chemical handling questions
Emergency response and incident reporting
Hours: Monday-Friday, 9 AM - 6 PM IST
WhatsApp Business Support
Quick updates and real-time communication
Instant delivery notifications and status updates
Photo sharing for delivery confirmations
Immediate customer support for urgent queries
Hours: Monday-Saturday, 9 AM - 8 PM IST
24/7 Emergency Support
DRAVYOM Emergency: +91 72840 72890
National Emergency Services: 112 (India)
Fire Emergency: 101
Response Time: Immediate acknowledgment, 15-minute callback
Advanced Delivery Requirements & Facility Standards
Enhanced Facility Requirements
Designated receiving area for chemical deliveries with proper ventilation systems
Appropriate unloading equipment: forklifts, pallet jacks, or cranes as needed
Storage space with appropriate conditions matching specific chemical requirements
Emergency shower and eyewash stations within 50 feet of receiving area
Fire protection systems appropriate for chemical hazards and classifications
Secondary containment systems for liquid chemical storage areas
Personnel & Training Requirements
Trained staff with certification in chemical handling and safety procedures
Personal protective equipment readily available on-site for all personnel
Designated authorized personnel for receiving and signing for shipments
Emergency response training including spill response and evacuation procedures
Documentation personnel trained in proper chemical inventory management
Regular safety training updates and certification renewals
Documentation & Regulatory Permits
Valid business license for chemical handling and storage operations
Environmental permits required for chemical storage and usage
Import/Export license for international shipments (when applicable)
Appropriate insurance coverage for chemical handling and storage risks
24-hour emergency contact information and response protocols
Compliance documentation for local and national safety regulations
Emergency Response & Incident Management
Expert Response Team
Chemical Safety Specialists: Expert team on standby for immediate chemical incident response and guidance.
Transportation Coordinators: Specialized incident response coordinators for transport-related emergencies.
Environmental Cleanup: Professional environmental cleanup contractors for spill remediation.
Regulatory Compliance: Expert regulatory compliance team for incident reporting and legal requirements.
Incident Documentation & Response
Detailed Reporting: Comprehensive incident reports with detailed analysis and root cause investigation.
Regulatory Notification: Professional assistance with regulatory notification and compliance reporting.
Insurance Support: Complete insurance claim documentation support and coordination.
Corrective Actions: Implementation of corrective actions and preventive measures for future incidents.
Contact Information
For questions about shipping policy or logistics support, contact our shipping team:
- DRAVYOM Chemical Company
- logistics.dravyom@gmail.com
- +91 72840 72890
- DRAVYOM Headquarters, Rajkot, Gujarat, India - 360003